Optional ratings
Visitors can leave stars, a resolution answer and an optional comment.
Customer satisfaction (CSAT)
Customer satisfaction (CSAT)
Ask website visitors to rate their experience. Review feedback in Inbox, Contacts and Reporting.
Conversation context
Feedback stays linked to the same conversation in Inbox and Contacts.
Satisfaction reports
Review ratings, reported resolution and response rates. Export feedback as CSV.
In your workspace
See how website visitors rate your conversations.
- Enable Customer satisfaction in Settings.
- Turn on Website delivery and save your survey choices.
- Review feedback beside the conversation and in Reporting.
What happens next
Ratings and comments stay linked to the interaction. The latest answer counts in reports.
What to know before you start
Website surveys are supported first. Other channels are not available yet. Feedback does not automatically change your AI.
Your questions, answered
Which channels support surveys?
Website surveys are supported first. Other channels are not available yet. Feedback does not automatically change your AI.
Connected capabilities
AI conversation controlsGive your AI a clear job and clear boundaries.Cross-channel conversationsKeep useful customer information close to the conversation.Shared team inboxThe assigned teammate can review and continue the conversation.Conversational intake and formsThe right questions, in the right format.