My business
Business · FAQ
Short Q&A pairs — what customers ask most and how you'd answer.
Overview
Business FAQs are the short-form knowledge base for general questions — payment methods, parking, WiFi, dress code. Add each as a Q and an A and the AI uses them verbatim when customers ask.
Features
FAQ list
All your Q&A pairs. Edit, delete, or reorder.
Add a new FAQ
Type the question as customers would ask, plus your answer.
AI-suggested FAQs
We analyze your inbox and suggest FAQs for questions customers ask often but you haven't answered.
Import FAQs
Paste a list or upload a CSV to add many FAQs at once.
Common tasks
Add a business FAQ
About 1 min- Open the sidebar → Configuration → My Business → Business FAQ.
- Click the + (Add FAQ) button at the top right, write the question and answer, and Save. The agent uses these whenever a customer asks something matching.
Tips
Include multiple phrasings of the same question if customers ask it differently.
Review AI-suggested FAQs weekly — they surface real gaps.
Frequently asked questions
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