My business
Business · Product FAQ
Questions and answers specific to individual products.
Overview
Like Service FAQs, but for products. Sizing, materials, ingredients, care instructions — anything specific to a product. The AI uses them whenever the conversation is about that product.
Features
Per-product FAQs
Tie each FAQ to one product. Great for sizing and material questions.
Add a product FAQ
Pick the product, write a Q and A.
Variant-aware
You can create FAQs that apply only to certain variants (e.g., "only XS and S").
Common tasks
Add an FAQ tied to a specific product
About 1 min- Open the sidebar → Configuration → My Business → Product FAQ.
- Pick the Product the FAQ belongs to, write the Q & A, and Save.
Tips
Answer sizing and material questions — those drive the most return/dispute tickets.
Frequently asked questions
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