Your AI agent
Agent · Knowledge
The long-form reference material your AI reads before answering.
Overview
Knowledge is everything your AI should know but isn't in your FAQs or Services: policies, long-form product descriptions, internal docs, onboarding material. Paste text or upload documents — the AI indexes it and pulls the right chunks when answering questions.
Features
Documents list
Everything the AI can reference. Each has a title, source type (text/URL/file), and indexing status.
Paste text
For short pieces — a policy, a procedure — paste it directly.
Add from URL
Give a public URL — we fetch the page and index it. Re-fetches automatically on a schedule.
Upload files
PDFs, Word docs, text files up to 10 MB each. We extract and index.
Search knowledge
Find what you have so you don't upload duplicates.
Common tasks
Add a knowledge document
About 1 min- Open the sidebar → Configuration → Agent Configuration → Knowledge.
- Click Upload and pick a PDF, DOCX, or TXT (or drop a website URL into the Add URL field).
- The agent indexes the content within a minute and starts using it on the next message.
Tips
Split long documents into focused chunks by topic for better retrieval.
Updates to knowledge re-index automatically — usually under a minute.
Frequently asked questions
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