Receptionist
AI customer conversations that move the work forward.
Handle inquiries, qualify leads, collect details, help with bookings, and support sales across your connected messaging channels. Your team can review the conversation and take over when needed.
A comment under your post
“How much for a glow facial?” — public comment, 22:10.
mira.k How much for a glow facial? 😍
glow.clinic @mira.k Just sent you the details — check your DMs ✨
The DM
The Receptionist replies to the comment and continues in DM: price range, two before-and-afters, and “Thursday 14:00 or Saturday 11:00?”
Booked
Thursday 14:00. Deposit collected in the chat. Reminder scheduled. You find out at breakfast.
The problem
Your inbox is where customers wait — and leave.
Instagram wants an answer in minutes. You're with a customer, it's Sunday, it's 23:40. The ones you answer late already booked elsewhere or bought elsewhere.
It answers like your best employee
Real conversations, not scripts. It's trained on your services, prices, policies and tone — and handles the question you never thought to script.
It books, not just chats
It offers real slots from your calendar, collects the deposit, sends the reminder — and fills the gap when someone cancels.
It gets the details before it quotes
Tell it what you must know first — floor, room count, date, photos — and it works through the list, one question at a time. It won't name a price until it has everything.
7 of 12 details collected · no price until it's complete
It sells from your catalog
Sizes, stock, colors, prices — connected to your catalog or Shopify store. It answers, recommends, and sends the payment link.
Stock checked in Shopify · payment link sent
It understands photos and voice notes
Customers send a screenshot, a photo of their hair, a 40-second voice note. The Receptionist understands and answers properly.
Sensitive photos don't have to live in Instagram
A patient photo, an ID, a picture of someone's living room — sent as an ordinary DM, it sits in Meta's inbox for good. Switch on secure uploads and the Receptionist sends a private upload page carrying your business name instead. Files arrive encrypted in your Entagl inbox, your AI can still read them and answer, and they delete themselves on the schedule you set.
Encrypted · never public · deleted on your schedule
It replies to comments too
Public comments get a friendly public reply — and the real conversation moves to DM, where bookings happen.
lena Price for microblading?
glow.clinic @lena Just sent you a DM with everything ✨
It follows up
The “I'll think about it” crowd gets a well-timed, polite nudge. Not spam — one good follow-up, in their language, at the right hour.
One follow-up, at the right hour — never spam
Trendyol sellers
On Trendyol, a question you miss stays unanswered forever.
Shoppers ask about your products in public, right on the listing. Trendyol closes each question after about three business days, and the one you missed sits there, visibly unanswered, for every shopper who comes after. Entagl drafts an answer to every single one.
- A shopper asks, in publicOn your listing, where everyone reads it
- Entagl drafts the answerMinutes later, from your own product data
- It is answeredYou approve it, or it posts on its own
- Trendyol closes the questionAbout 3 business days. Unanswered is permanent.
The question reaches you straight away
Entagl checks your listings for new questions every few minutes, so none of them waits for you to notice it.
It writes the answer from your own data
Your synced listing, its price and its stock, plus everything you have told Entagl about your business. It answers the question that was actually asked, in the shopper's language.
Nothing is posted until you say so
Read the draft, change a word if you want, press approve. Once you trust it, switch on automatic posting and Entagl answers on its own.
It goes live on the listing
A public answer, well inside the deadline, sitting there for every shopper who looks at that product after today.
Public on your listing
Does this run small? I normally wear a 42.
It fits true to size, so your usual 42 is right. We have 42 in stock today.
Written from your synced listing, price and stock
Your Trendyol catalogue, everywhere else you sell.
Listings, prices, stock and orders sync into Entagl. So when someone asks on WhatsApp, on Instagram, on your website or on the phone, the AI quotes the real price, the real stock and the real order status. No spreadsheet, no copying by hand.
Public answers only, and that is the whole point
Trendyol has no private inbox, and it hides buyer contact details from sellers by design. Entagl answers the public questions on your listings, and nothing else. Nobody is contacted, nowhere.
A website store and a marketplace shop, side by side
Selling on Shopify and Trendyol at the same time is normal here. The AI knows which product came from where, quotes the price that belongs to that store, and sends a checkout link for your website or a listing link for the marketplace, never the wrong one.
Connecting is three pasted values
Your Seller ID, API key and API secret, copied from the integration page of your Trendyol seller panel. No app review, no approval queue, no waiting.
Side by side
Receptionist vs flow builders
| Capability | Flow builders | Entagl |
|---|---|---|
| Sets itself up from your website | Not included | Included |
| Handles off-script questions | Not included | Included |
| Books and collects deposits in the chat | Not included | Included |
| Understands photos and voice notes | Not included | Included |
| 100+ languages, detected automatically | Not included | Included |
Flow builders are great at drip campaigns. They break when a human goes off script.
Works with
Questions
Before you put it on your inbox
How is this different from a chatbot?
Receptionist uses your business knowledge and enabled actions to answer questions, collect details, support bookings and sales, and hand work to your team. Ask for a demonstration of the complete workflow you need.
Will Meta ban my account?
Entagl connects through supported official integrations. Meta still controls account eligibility, policies, and messaging permissions, so no tool can guarantee your account will never be restricted.
What if a customer gets angry or asks for a human?
Configure human handover for requests that need your team. Staff can review the conversation and continue helping; the exact pause, alert, and resume behavior follows your setup.
Can I set what it's allowed to offer?
Yes. Define business instructions, permitted actions, and how sensitive requests should be handled. Test important pricing, discount, and booking situations before enabling them for customers.
Where do the files my customers upload actually go?
Onto a private upload page that carries your business name, in your customer's own language — not into Instagram or WhatsApp. Photos, PDFs and videos up to 50MB each are encrypted and stored privately, then appear in your Entagl inbox inside the conversation, and on that customer's contact record. They are never public, and your Receptionist can still read them, so it answers about them normally.
How long are uploaded files kept?
You choose, anywhere from 7 days to a year, and you can let customers pick a shorter time for their own files. Everything is deleted automatically when the time is up, and you can delete any file with one click before then. Deleted files are removed immediately and purged from our backups within 30 days. On workspaces set up for HIPAA, the schedule stays entirely yours — customers can't change it.
Which languages does it speak?
100+, detected automatically per customer — the language is read off the message, not picked from a menu. It can hold Turkish, Arabic, Russian and English conversations in the same inbox, at the same time, and switch mid-conversation.
Getting started
How you'll start
Self-serve from the first click — your AI does the heavy lifting while you watch.
01
Create your account
Start free in a couple of clicks — no sales call, no setup project.
02
Your AI sets everything up in a short chat
Give it your website. It researches your business and configures itself — services, FAQs, opening hours and tone.
03
Connect your channels and go live
Guided connections for WhatsApp, Instagram and the rest — most teams go live the same day.
From $450/mo — published tiers, monthly credits included.
Put a Receptionist on your inbox.
Free to start. It learns your business from your website in minutes.