Settings · Billing

We warn you as credits run low. Calls pause when your allowance and approved extra budget run out. Turning this off stops new extra usage; completed calls still count.

Your current package shows its included credits, price, billing interval and renewal date. Free and Pro include the same standard team, channel, knowledge and API features. Credits and paid usage determine how much AI work you can run.

Credits used versus included, per product (Receptionist, Coordinator, Studio, and any add-ons) — on the Usage History tab.

Each AI reply to a customer uses credits. Some plans charge a fixed number of credits per reply. Others charge by how much work the reply needed, so longer or more complex answers cost more. Either way, charges are rounded up in small steps. Messages in the test chat are free. Follow-ups, campaigns, reminders, translations, weekly reports and AI Manager chats use credits too. Open the Usage History tab to see every charge, or ask the AI Manager "what does one reply cost me?" to see your own rate.

The Payment methods button on the Billing tab takes you straight to Stripe to add or replace your card. Use this one if a payment failed.

Download past invoices as PDF for accounting.

Choose a new credit package and review the amount and effective date before confirming. Pro upgrades apply after the prorated payment succeeds, with a proportional increase in this month’s credits. Downgrades, billing-interval changes and older usage agreements transition at renewal.

Optional extras you can switch on yourself from the Products tab — like Comments Automation or Mirror. Each is billed monthly on top of your plan and can be cancelled at any time.

Self-serve cancel via Manage Subscription on the Billing tab. Access continues until the end of the paid period.