Follow-up suggestions · Entagl Help Center

Overview

Follow-up suggestions review recent conversations after they go quiet and place worthwhile opportunities in a counted Inbox filter. Entagl explains why each conversation may be worth another message, but your team decides what to write and whether to send it. Suggestions are optional, use Receptionist credits only for analysis, and stop at the monthly limit you choose.

Features

A counted Follow-ups filter

Shows active suggestions in one Inbox queue, with a small badge on each conversation. Paused chats and conversations that also need a human can appear here too.

A short reason inside the conversation

The strip above the message box names the unfinished request or buying signal, so your team can decide quickly without rereading the whole chat.

The right next action for each channel

Inside the normal reply window, Write follow-up focuses the message box. After Meta's 24-hour window, Entagl points you to Instagram, WhatsApp, or the Messenger business inbox using validated customer details when available.

Useful or not useful

Use thumbs-up when the suggestion helped. Thumbs-down dismisses it and lets you record why, such as already resolved, wrong timing, or already contacted.

A monthly credit limit you control

Analysis uses Receptionist credits. The separate monthly limit starts at 50 credits, shows used and remaining credits, and pauses new checks when reached. Reading the Inbox never runs analysis.

Common tasks

Turn on follow-up suggestions

About 2 min

Open Agent Builder or Agent Flow, then select the Follow-up Agent after the response step.
Choose Suggest to team and set the maximum Receptionist credits analysis may use this month.
The mode saves from the Follow-up Agent. Suggested conversations appear in the Inbox, and nothing is sent automatically.

Review and complete a suggestion

About 2 min

Select Follow-ups under the Business or Personal tabs, then open a conversation.
Read the reason. Write in Entagl while the reply window is open, or use the named channel action after it closes.
Rate the suggestion. If you replied outside Entagl, choose Mark followed up so it leaves the queue.