Analytics & insights
Analytics · Conversion insights
See which conversations turn into bookings, orders, and sales.
Overview
Conversion Insights shows you the funnel: how many chats started, how many qualified, how many booked or bought. Filter by channel, date, agent, or tag to see where conversion falls off. Pair with AI Summaries to spot why.
Features
Funnel chart
Chats → qualified → booked / ordered — with drop-off percentages at each step.
Filters
Narrow by channel, tag, date range, or team member.
Top-converting products / services
Which offerings actually turn chats into sales.
Channel comparison
Convert rate per channel — decide where to invest.
Common tasks
Review conversion insights
About 1 min- Open the sidebar → Analytics → Conversion Insights.
- Pick a date range and a channel filter to see how many conversations turned into bookings or sales.
Tips
If qualified → booked drops hard, review your Booking flow or Guidelines.
Frequently asked questions
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