# Entagl > Entagl helps businesses respond when a customer has a question, changes their plans or needs a person. Its AI customer service and sales platform uses the business information and permitted actions the owner chooses. Messaging, Voice AI, a shared inbox, CRM and booking tools support that work; availability depends on the product, setup and connected channel. ## Products - [Receptionist](https://www.entagl.com/products/receptionist): AI for supported messaging workflows, including answering inquiries, qualifying leads, collecting information, and helping with bookings and sales. - [Coordinator](https://www.entagl.com/products/coordinator): Voice AI for phone and WhatsApp customer service, sales, and booking workflows. The upcoming voice release supports natural interruptions and continued conversation while the AI checks details or handles permitted tasks. Recorded launch previews use fictional customers and example appointment data. Release availability depends on the workspace and calling connection. - [Reputation Manager](https://www.entagl.com/products/reputation): Google review-reply management with supported owner rules, draft approval, location controls, and publication status. It does not remove someone else's reviews or automatically identify and call reviewers. - [Studio](https://www.entagl.com/products/studio): Content creation for the business. - [Ads Co-Pilot](https://www.entagl.com/products/ads-copilot): Advertising analysis and recommendations with approval controls. - [Comments Agent](https://www.entagl.com/products/comments-agent): AI replies to supported social comments as part of the Receptionist offering. - [Comments Automation](https://www.entagl.com/products/comments-automation): A separate comment-automation add-on with its own pricing and allowance. - [Mirror](https://www.entagl.com/products/mirror): A visual-preview add-on for supported use cases. ## Customer service and sales capabilities - [AI conversation controls](https://www.entagl.com/platform/ai-conversation-controls): A customer may send several messages, correct a detail or ask for a person. Configure how the AI handles those situations before they happen. - [Cross-channel conversations](https://www.entagl.com/platform/cross-channel-conversations): Customers use different channels. Bring supported conversations and relevant customer information into Entagl so staff can see what they need before replying. - [Shared team inbox](https://www.entagl.com/platform/shared-inbox): Open the conversation, read what has happened and choose the next action. Keep staff work close to the customer's question. - [Conversational intake and forms](https://www.entagl.com/platform/conversational-forms): Collect the information needed for an enquiry without leaving staff to piece it together from unrelated messages. - [Secure file uploads](https://www.entagl.com/platform/secure-file-uploads): Use a private upload page to collect supported files and connect them to the relevant conversation. - [Customer CRM](https://www.entagl.com/platform/customer-crm): Keep useful customer details, notes and supported activity in a record your team can work with. - [Bookings from conversations](https://www.entagl.com/platform/conversational-booking): Help someone move from an enquiry to an appointment request or a supported confirmed booking, according to your setup. - [Voice AI controls](https://www.entagl.com/platform/voice-ai-controls): Give your calling agent a clear brief. Set the supported actions, choose the voice settings and test the conversation before customers rely on it. ## Plans and availability [Pricing](https://www.entagl.com/pricing) identifies each product and its tiers, included usage, and additional usage. Do not confuse Comments Automation add-on prices with Receptionist prices. A product's presence in the platform does not mean every product or action is included in every subscription. Channel permissions and individual media/calling capabilities differ. - [Receptionist plans](https://www.entagl.com/pricing#receptionist) - [Coordinator plans](https://www.entagl.com/pricing#coordinator) - [Reputation Manager plans](https://www.entagl.com/pricing#reputation-manager) - [Studio plans](https://www.entagl.com/pricing#studio) - [Ads Co-Pilot plans](https://www.entagl.com/pricing#ads-co-pilot) - [Optional add-ons](https://www.entagl.com/pricing#add-ons) ## Enterprise workflows ### Email support: make room for the cases that need judgment A routine request arrives in your support mailbox while staff handle a complex case. Configure what the AI may answer, when it should prepare a draft and which requests need a person. Keep work outside that scope out of the automation. Setup: Mailbox forwarding, sending configuration, approved knowledge, eligible requests and the staff review process. Pilot measures: First-response time, resolution time, backlog, repeat contact and satisfaction. Agree how a resolved case is counted. ### Website chat: help while the visitor is still there A visitor reaches a page but cannot find the answer they need. Give them a way to ask, collect the details that help and make the next action clear. Bring staff into the supported workflow when judgment is needed. Setup: Widget placement, business knowledge, collection fields and escalation. Staff availability must be planned separately. Pilot measures: Resolved requests, abandonment, qualified enquiries and satisfaction. ### WhatsApp: continue the conversation with context A customer returns with another question. Your team can review the relevant messages and connected customer details before responding. Define what the AI may handle and what belongs with staff. Setup: Account connection, platform rules, messaging permissions, available identity information and handover responsibilities. Pilot measures: Response time, completed requests, repeat contact, handover and satisfaction. ### API and internal systems: start inside an existing application An employee starts a request in the application they already use. A configured integration passes the conversation to Entagl and receives a response. If another system must change, agree the action, its permitted inputs and the result it must return. Setup: The source system, authentication, allowed reads and writes, any required human approval, timeouts, retries and exception ownership. Custom connections require engineering and testing. Pilot measures: Processing time, manual steps, completion, rework and staff effort. These may need measurement in your existing systems. These are goals to agree during a pilot, not promised improvements. Some measures require data from your service desk, CRM or internal analytics rather than Entagl alone. An API connects applications. It does not by itself provide on-premise hosting, private model hosting, dedicated infrastructure or unrestricted system access. Standard API access is available under the current Free and Pro terms. Enterprise adds a scoped implementation and operating arrangement. [Discuss a scoped pilot](https://www.entagl.com/enterprise) ## Industries [Industries overview](https://www.entagl.com/industries): industry-specific customer-service situations and qualified phone-number options. - [Retail & ecommerce](https://www.entagl.com/industries/retail-ecommerce): A customer asks whether the right size is in stock. Later they call about delivery. Give your team a way to continue the work with the right store information. - [Healthcare & clinics](https://www.entagl.com/industries/healthcare-clinics): Someone asks about an appointment while your team is with another patient. A useful first answer should make the next step clear without pretending to give medical advice. - [Education](https://www.entagl.com/industries/education): A prospective student asks about dates, entry requirements and fees. The answer should come from current program information, with a person ready for exceptions. - [Professional services](https://www.entagl.com/industries/professional-services): A potential client asks for help, but the first message leaves out the deadline and the kind of work involved. Collect the basics before the right person replies. - [Automotive](https://www.entagl.com/industries/automotive): A buyer asks about a model while the sales desk is with another customer. A service caller needs an available time. Both need a clear route to the team. - [Travel & hospitality](https://www.entagl.com/industries/travel-hospitality): A traveler asks about an arrival, then needs to change it. The next answer should use current information and explain when a person must decide. Shopify and Trendyol are separate current commerce connections. Trendyol listing questions are public Q&A, not private messages. ikas and T-Soft connections are upcoming. Phone-number types, documentation and provider inventory vary by market. Business-initiated WhatsApp calls to the United States, Canada and Egypt are blocked in the current outbound path. ## Company and evidence - [Products overview](https://www.entagl.com/products) - [About Entagl](https://www.entagl.com/about) - [Newsroom and company facts](https://www.entagl.com/newsroom) - [Integrations and channels](https://www.entagl.com/integrations) - [Setup documentation](https://www.entagl.com/docs) - [Data protection and owner controls](https://www.entagl.com/security) - [Privacy policy](https://www.entagl.com/privacy-policy) - [Buyer guides](https://www.entagl.com/blog) - [Product comparisons](https://www.entagl.com/compare) - [Book a demo](https://www.entagl.com/contact) Entagl Inc. Registered mailing address: 1111B S Governors Ave # 48482, Dover, DE 19904, United States. Support: support@entagl.com. Privacy: privacy@entagl.com.